Terms of Service

Last updated: September 11, 2026

1. Who we are

Klal Chat ("the Service", "we", "us") is a service of Kosher Institute of America LLC. We relay text messages among the members of private group chats and provide a web dashboard and an automated phone line for chat administrators.

2. The service

Each chat is assigned one or more telephone numbers. Messages sent to a chat's number by an active member are forwarded by text message to the chat's other active members. We are a conduit for our users' messages; the administrator and members are responsible for what they send.

3. Accounts and administrators

Administrators sign in with a one-time code sent to their phone, and on the phone line with a PIN they choose (plus a one-time code when calling from another phone). You are responsible for activity under your account and for keeping your phone and PIN secure. You must be at least 18 to create a chat.

4. Consent and acceptable use

You may only add people to a chat who you reasonably believe want to be in it. Every added member receives a single invitation and joins only by replying YES (or by texting the chat's JOIN code themselves). You must not use the Service for marketing to people who have not opted in, for unlawful, harassing, or deceptive messages, or in violation of carrier rules (CTIA guidelines), the TCPA, or other applicable law. We honor STOP immediately and permanently until the recipient opts back in.

5. Fees and trial

Chats are billed in advance at the published plan price, plus optional prepaid top-ups of additional texts. There are no overage charges: when a chat's included texts are used up, the chat pauses unless more are purchased. New chats start with a short free trial (a card is required; the trial length and first charge date are disclosed at checkout — on the website before you enter your card, and on the phone line read aloud before you press 1 to agree — and we text the administrator a reminder before the first charge and, for a yearly plan, before each renewal). Plans renew automatically until cancelled. Fees are non-refundable except where required by law. Members' own carriers may charge them for messages ("msg & data rates may apply").

6. Cancellation

You may cancel any time, in the same way you signed up: on the billing page of the website, or on the phone line (billing, then cancel), 24 hours a day, with no call to a person required. The chat stays active until the end of the paid period, then closes, and members are notified once; auto-refill is switched off when you cancel, and no further plan charges are made. We may suspend or terminate chats that violate these terms or create carrier compliance risk.

7. Service quality

Text messages are delivered by third-party carriers we don't control. We make reasonable efforts but cannot guarantee delivery or delivery times. The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid us in the three months before the claim.

8. Messages and retention

We do not keep the content of your messages. A message is held only for as long as it takes to hand each copy to the phone company and is erased at that moment; a copy that fails and is kept so an operator can retry it is erased within 24 hours whether or not anyone acts on it. What we keep about each message is who sent it, when, how long it was, how many people it reached, whether each copy arrived, and a one-way fingerprint that can confirm a message you already hold — never the text. Consent records, including the exact wording of an opt-in or opt-out reply, are kept as long as carriers and the law require (see the Privacy Policy).

That governs our systems and nothing beyond them. SMS is not an encrypted medium: your mobile carrier, and the messaging company that puts our texts onto the network, can read what passes through them, and no service built on SMS can change that. Do not use the Service for messages you need archived — we cannot produce them for you, or for anyone else.

9. Changes

We may update these terms; material changes will be posted on this page with a new date. Continued use after changes is acceptance.

10. Contact

Klal Chat · support@klalchat.com